Q. I see a 431 error while using Web of Science. What should I do?

We have seen some cases of researchers encountering a 431 error (HTTP 431 Request Header Fields Too Large error) when searching and clicking on the FindIt button in Web of Science. If you experience this, please clear your browser history/cache and try again. Doing this should resolve the issue.

Clearing browser history/cache is typically an option in your browser settings, but the specific method for doing so varies from browser to browser. If you are unsure how to clear your browser history/cache, please search for how to do so in the browser you use, including the version of your browser if needed.